SERS have worked on the only tower block Merthyr Valleys Homes have, it is at the entrance to Merthyr Tydfil, and so you can imagine the importance of the project to the association.

I am pleased to say that, although this was the first time we have worked with SERS, they have been totally professional in their approach to the work from the initial pre-start meeting through to maintaining the highest quality of site management and quality of the work.

They have worked to the proposed design and also offered advice, guidance and solutions to some issues we have encountered on site. Where we have used new products they have been eager to work with these new products and develop their own knowledge and understanding of them to assist us in the delivery of a successful project.

They have been sympathetic to the needs of the tenants as it is an elderly accommodation scheme and the feedback has been extremely positive. I would have no hesitation in using them again, in fact, we have just negotiated an additional two blocks of maisonette on the same scheme off the back of the work they have done for us.

I would be more than happy to recommend them on the basis of their performance on our project to date and found them to be very professional and experienced in all aspects of their work.

Gary Colston
Merthyr Valleys Homes

Midlothian Council has been using SERS Ltd as the main contractor on their National Retrofit Programme (NRP) funded pilot External Wall Insulation (EWI) project at Mayfield. This project went very well and I am satisfied with the quality of the work being carried out and the finish that has been left at the houses and on the site generally.

I would certainly use this company again and Midlothian have engaged them on our next two HEEPS:ABS / ECO EWI projects at Gore bridge and Danderhall in Midlothian.

Marshall Shand
Midlothian

For the last 3 years I’ve been working with SERS under a frameworks agreement to achieve and successfully deliver compliance to WHQS, and at present NPT homes and SERS has completed over 350 properties to date.

The contract included the application of external wall insulation, Re- Renders and also the replacement of the flat roof covering, flat roof adaptions with associated work to the heating systems and flues.

The EWI system was specified through Parex Group. The standard of work was to a highly satisfactory standard including their tenant’s customer care and any issues encountered were quickly addressed by the Project Manager in conjunction with the team of site agents and Contracts Managers trade team.

Contractor’s reports were provided for the monthly project meeting which were an informative update for all members our team, which included details of every property opened, what stage that property was currently at, progress reports and Health and safety issues. In summary, I found SERS knowledgeable of the said works, and they vast work force to undertake any situation that arises to complete any targets which need to be meet.

I would have no hesitation in recommending or working with SERS in the future, and continue to works closely with SERS to continue deliver our targets over the next 3 Years.

Layton Thomas
NPT Homes

SERS were very flexible in their approach and handling of the contract works and readily coordinated their works alongside that of our other contractors (roofing and wall tie remedial works). They also accommodated our late amendments to specification and design very well.

The project team always demonstrated a very positive and “can do” attitude to the project and would offer advice/solutions where required. The site manager would liaise daily with our tenants and worked closely with our clerk of works to deliver a very successful project.

The works included all enabling and reinstatement works plus brick slip detailing to windows and fitting of GRP canopies to porches.

Allen Stevenson
Monmouthshire Housing Association

The standard of work was to a highly satisfactory standard including their tenants' customer care and any issues encountered were quickly addressed by the Contracts Manager in conjunction with the team of site agents, trade team leader and tenant liaison officers. In summary, I found SERS to be team players, knowledgeable of the industry and fair with the financial management for the work they undertook and would have no hesitation in working with them on future projects.

Jonathan Hyde 
Bron Afon

Eildon housing association has worked closely with SERS on a number of projects for External Wall Insulation in mixed tenure locations in both Peebles and Innerleithen. As well as delivering projects on time, on budget and to a high standard we also found Sers to be adept at working with our customers and other adjacent owners, ensuring that projects did proceed and that any subsequent issues which arose whilst the contractor was on site were dealt with promptly and to the resident's satisfaction.

John Duncan
Eildon Housing Association

It is with great pleasure that I am able to give this reference to one of the best contractors that I have ever worked with. SERS have completed major works to one of Bristol City Council’s 17 storey tower blocks set on a hillside to the south side of the city.

The whole project was undertaken on a site with extremely difficult access, thus planning the various ‘activities’ inside and outside (deliveries etc) became a vital part of the work. I am pleased to say that not only did SERS communicate with the residents of the tower block, they went further and kept the residents, living in the access roads, fully aware of the on-going activities to the building. Coupled with this, SERS and the contractor undertaking the gas main works co-ordinated their operations to cause as little disruption if any to all residents in the locale. There were no complaints during the 18-month Contract.

SERS performed extremely well and the works were undertaken and completed to a very high quality. They were very diligent throughout the whole of the work and during the maintenance period. Performance data was readily & always available at the regular site meetings plus there was always a positive ‘can do’ attitude from the whole of the workforce. Subsequently, there were never any surprises. I must add that the recent project referred to above was completed ahead of time and within budget.

Finally, I would add that it would be a pleasure to work with SERS again and I give this reference without hesitation.

Paul Jermy
Bristol City Council

I have worked in the built environment for over 25 years and I can confirm that SERS Ltd are one of the best contractors that I have worked with. They have worked on numerous properties and sites owned by RCT Homes and the areas where they worked were kept safe, clean & tidy with few incidents. They are a very professional organisation and engaged fully with our staff, tenants and locally elected members. 100% of tenants surveyed described their service as good or excellent.

Anthony Morris
RCT Homes

Sers Energy Solutions provided an excellent service which was maintained throughout the contract, ensuring smooth continuation of the works. The dedicated Project Management Team provided excellent communications between all parties, ensuring completion of the works within the contract period and budget restrictions including undertaking additional works. Quality of workmanship and strict adherence to specification etc. has been excellent. The quality and consistency of service provided has also been excellent with conformity to PAS 2030. I would therefore, have no reservations in recommending SERS Energy Solutions (Scotland) Ltd for future External Wall Insulation and Rendering projects.

Ernie Tew
East Ayrshire Council

The contractor worked well with our in-house team and with the local community throughout the process and is continuing to work with the Council to address identified defects.

Lawrence Hunter
Clackmannanshire Council

The standard of the completed works were very high and any changes to detail was discussed on-site and performed right at the first time of asking. All employees were a credit to the company and if anything was required on-site nothing was too much bother to get it done, cleanliness around properties is important at all times and teams laid sheets before starting work and then making sure it was clean and tidy at the end of the day. I would have no problem in recommending SERS to any institute that is wishing to apply External Wall Insulation to their properties.

Duncan Martin
Gateshead Council

The construction phase was delivered on time and to programme with very little need for input from the client or agent. Any further defects or discoveries were presented with solutions and not as problems. Overall the project was an example pre-planning allowing defect free, delay free and dispute free delivery.

John McCallum
South Ayrshire Council