Corporate Social Responsibility

SERS are passionate about their corporate social responsibility. From apprentices to employment and sponsorship to pro bono work, we have a comprehensive strategy that runs across the year throughout the UK.

Every region we operate in, we work with local communities to provide jobs, services, and support local causes. We will employ locally and where possible use local suppliers to our sites.

The Environment

The work we carry out has been effective in reducing carbon emissions in the built environment. For every home or building we insulate, it can help reduce heat loss by up to 66% (NIA, 2015). As part of our ISO 14001 accreditation, we have a process to recycle a wide range of materials.

All of our sites implement Site Waste and Environment Action plans which are specific to the areas we work in; ensuring that as much waste material as possible is recycled. We have also installed many energy saving measures on our offices across the UK.

Our Vision

"To be leaders in providing energy saving solutions for buildings and houses in the UK."

Our Mission

"To be delivered through innovation, exceptional customer service and quality by our dedicated workforce."

Our Values

SAFE We provide a safe working environment for all our employees and customers.
EFFECTIVE We only use effective processes and procedures to ensure we meet our timelines to produce a quality service to our customers.
RELIABLE We will always be strong and reliable, even in the face of adversity, never letting our employees or customers down.
SOLUTIONS We will always look for solutions in everything we do.

Health & Safety

Looking after our staff and customers by making sure they have a safe place to work and live is vital for us. Specifically, our health and safety core group meet once a month and coordinate our strategy and actions. We manage the success of our health and safety through independent audits on all of our sites and operational bases.

Customer Service Charter

SERS is committed to providing excellent customer service to every one of our customers. We believe excellence in customer service is delivered through respect, honesty, integrity, professionalism and empathy.
  • We have a code of conduct that every employee abides by when dealing with any customer
  • We have a robust complaints procedure that ensures every compliant will be responded to in a timely and efficient manner
  • We will actively encourage feedback of our services, both positive and negative, to ensure continuous improvement
  • We aim to make our service as accessible, and of the same high standard, to everyone. During our survey we will devise a tailored way of working to accommodate any needs necessary

The Training Academy

The SERS training academy launched in early 2013 and has gone from strength to strength. A drive and passion within the company to provide high-quality installations drove its development and was a key factor in its conception.

By providing training courses not only to our employees but also the local community we can safeguard that the work carried out specifically in our sector is of the highest standards; while also giving something back to the community.

Supply Chain Management

We have high expectations of our suppliers and we aim to:
  • Build strong relationships
  • Get best value for our customers
  • Give customers confidence that we maintain good conditions throughout our supply chain
All of our suppliers must meet the criteria of our procurement selection process. We continually review this and measure performance project by project.

Quality Assurance

Process control should be and is at the heart of our culture at SERS. While quality management systems operate throughout most companies in our sector, the ability to manage these controls is often a real challenge.

Managing processes consistently, including quality under ISO 9001, 14001, 18001, PAS 2030 as well as other compliance requirements for ECO funding is vital in providing a reliable service to our clients.

As an organisation, we believe that technology should be central to this control to drive not only consistency but also efficiency and visibility.

Regarding quality control and secure QA data management, one of the primary tools SERS operates is a unique software system called PROgression. Using the accompanying mobile application, TaskTrack to complete stages onsite, our site contracts managers, TLO’s and site inspectors can provide us with a live feed of activities. Also, our clients can obtain access to the system to monitor progress aiding the handover sequence.

TaskTrack allows us to update progress on activities, note actions or comments, as well as capturing GPS and time-stamped photographs allowing others through the desktop system to monitor progress instantly. The ability to synchronise our mobile processes within a centralised real-time system allows SERS personnel to review and respond faster. Also ensuring our data is all stored securely and centrally in the PROgression system.  

Delivery Procedures

Through our years of experience on refurbishment projects of both occupied and void properties, we are able to offer a comprehensive delivery process. This process can include, but is not limited to the following:
  • Project Consultation
  • Scope of Works
  • Cost Modelling
  • Energy Audit & Survey
  • Funding Opportunities
  • Procurement Options
  • Prestart Protocols
  • During Works Protocols
  • Customer Service Procedures
  • Handover Procedures
  • Aftercare Service
  • Warranties & Maintenance Pack
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