Privacy Policy

Your privacy and how we handle your data are of utmost importance to us, so we adhere to strict guidelines about how we gather and use your personal information.

We hope you enjoy your experience using the SERS website. In the course of doing so, we collect certain personal details from you to allow us to deal with your enquiry and provide the best possible service.

SERS complies fully with the Data Protection Act 1998, giving you the confidence that any information you share with us will be used in the correct manner.

What information do we collect?

  • If you enter your personal details on our website, we’ll ask you for your name, address, telephone numbers and email address.
  • Some parts of our website use cookies, which monitor the pages you use to help us provide a better online experience. Read more about our cookie policy.
  • As part of our commitment to raising standards, all calls into and out of SERS may be recorded to help us with quality and training.

How do we use this information?

  • It allows our advisers to follow up our service, either by email, telephone or mail, as part of our customer care procedure.
  • It helps us to understand your needs and provide a better service.
  • It can help us to improve our products and services.
  • It enables us to occasionally contact you for market research purposes.
  • It facilitates our internal record keeping.
  • It enables us to send you information about new products, special offers or other information that we think you may find interesting. If you don’t want us to do this, you can or write to SERS Ltd, Unit 3A, Gallagher Retail Park, Parc Pontypandy, Caerphilly, CF83 3GX
When you use this site and have not advised us otherwise, you are agreeing that we may use your personal information for the purposes of this policy.

Other websites

Our website may contain links to enable you to easily visit other websites of interest. Once you leave our site, remember that we can’t control the protection and privacy of any information you provide to another site. Please look at the privacy policy to understand the rules that govern each site.
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